IT Service Desk Manager / Systems Support Lead

IT Service Desk Manager / System Support Lead, Middlesbrough, 55-65k + 10% Bonus + Car allowance

Do you want to work for a cutting edge leader in their field and the opportunity to take ownership of the service desk, installing best practice?

There is a fragmented systems support team spanning several locations, and need someone with a strong ITIL, Service Management, continuous improvement & strong stakeholder engagement skills to run it.

This is a fast paced role, and with more company acquisitions lined up this year, it would suit someone with an appetite for change, who can implemented key processes, IT service management frameworks and manage a service / support desk team who support enterprise systems, information systems and other applications & IT equipment.

There is fantastic benefits working at this global company, with 1.30 finishes on Friday, a car allowance, 10% bonus and access to career development, training materials and opportunities as they continue to grow.

This is a senior position and requires someone with good stakeholder engagement and headed up a support or service management function in a larger company previously. You will manage the support desk operations and ensure best practice for IT Service Management to main enterprise systems.

This role is site based, where most of the team are based - in Middlesbrough, with occasional travel required to other sites. There is circa 15 reports with this to increase in 2025.