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Customer Care Manager (KBB industry)
(Industry: Kitchen & Bedroom Design & Supply)
(Car, Fuel Card, Tablet and Mobile phone provided)
We have recruited for this company for almost 20 years, we can provide you with the best support throughout the application process, fast-track your CV to the hiring manager and give you the best guidance to be successful in your interview - Call us to discuss the salary and how to proceed!
25 holiday days + statutory (bank) holidays
The ideal candidate can live anywhere between North Yorkshire and Newcastle (along the A1M corridor)
Essential Experience Required:
We are specifically looking for people with KBB industry experience; this can be from working as Kitchen Designer, Kitchen Sales Designer, Assistant Store Manager or Store Manager from either the trade or retail side of the KBB (Kitchen, Bedroom and Bathroom) Industry
- Hold a full UK Driving Licence
- Have an understanding of kitchen installations
- Have experience working with homeowners and Builders
- Be able to manage your own diary and time effectively to ensure you meet all SLAs
- Be presentable and able to communicate confidently with people at all levels
- Be motivated and eager to succeed within a dynamic team
- Be a reliable team player, with a positive and flexible attitude
Experience of managing trades personnel (fitters) would be an advantage but not essential
Key responsibilities of the Customer Care Manager will include:
- Managing the resolution of reported product/installation issues
- Co-ordinating employed trades and ensuring their quality of workmanship is to the highest level; you would do this by attending 4-5 sites per week
- Attending regular review meetings with National Housebuilding clients c1-2 of these per week
- Working to targets
- Performing administration duties
Client Info:
Our client is the largest and most successful, privately owned manufacturer of fitted kitchen, bedroom and bathroom furniture, in the UK and the organisation has been in operation for over 50 years, experiencing growth year on year. They have been successful in winning various tenders to supply fitted kitchens for New Build Social Housing projects and Private Development Projects throughout the country, these projects are delivered by large Contractors such as Lovell, Countryside and Galliford Try.
