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Administrator Customer Advisors
11.60 per hour
5 months contract
DBS Required for this position
Purpose of the Post:
Customer Services/Call Centre Secretarial & Administration This is the front door for Adult Social Care. The phone lines are busy and administrator will need to be able to use LAS system to support call taking. Calls may be for advice, signposting, queries on open cases or creation of new cases. Calls can be sensitive in nature.
To process all incoming referrals to adult social care.
Career Link Grade:
This post has a career link grade. To progress from Grade D to Grade F will require the post holder to have the ability to make independent decisions regarding referral processing, case complexity and closure of low level safeguarding concerns.
Duties and Responsibilities:
To process safeguarding concerns and assessment requests received by e-mail, letter, via the portal and by telephone, ensuring that the appropriate level of detail is received.
To make referrals to other agencies/departments where appropriate e.g. welfare rights, voluntary sector providers.
To provide administrative support to the Access Safeguarding Team in terms of answering the telephone, taking messages and recording calls on the social call database.
When required to provide general clerical/ administrative support e.g. photocopying, filing, completion of standard forms, responding to routine correspondence
Set up and maintain manual and computerised records/ management information systems or service specific management information systems.
Sort and distribute mail.
Operate relevant equipment /ICT packages (e.g. word, excel, databases, spreadsheets, internet).
Maintain stock and supplies, ordering of stationary and other supplies.
Undertake general financial administration e.g. processing orders.
Be aware of and comply with policies and procedures relating to the job holders area of work.
Where appropriate provide supervision for other staff carrying out routine administrative tasks.
Demonstrate duties and allocate work to other members of staff.
Support the role of other professionals.
Attend and participate in relevant meetings as required.
Participate in training and other learning activities and performance development as required.
Contribute to the overall ethos of the council.
To undertake duties and responsibilities in accordance with the councils policy and procedures.
Be willing to work flexible hours, some of which may be unsociable
Corporate Responsibilities:
We will make every reasonable effort to supply the necessary employment aids, equipment or adaptations to enable employees to perform the full duties of the job in accordance with the Equality Act 2010 where a post holder is disabled.
You willdemonstrate a commitment to the principles of equality of opportunity and fairness of treatment in relation to employment issues and service delivery.
Respect all confidentialities and principles and practices of the Data Protection Act.
Comply with Health and Safety policies and legislation.
Be committed to continuous personal development, including Middlesbrough learns.
Demonstrate a commitment to the safeguarding of children and vulnerable adults, highlighting any areas of concern with the appropriate service and adhering to the policies relating to these issues.
The above duties and responsibilities cannot totally encompass or define all tasks which may be required. The outlined duties and responsibilities may, therefore, vary from time to time without materially changing either the character or level of responsibility: these factors are reflected in the post.
QUALIFICATIONS
Admin qualification to Level 2 or equivalent experience in relevant discipline
Good numeracy and literacy
KNOWLEDGE & EXPERIENCE
General clerical/administrative/financial work
Experience in supporting clerical/administrative services for other services.
A proven commitment to the principles of Equality and Diversity.
Experience of working with/around customer centred services
Effective use of ICT packages
Use of relevant equipment /resources
Good keyboard skills
Knowledge of relevant polices /codes of practice & awareness of legislation relating to adult social care.
Good interpersonal skills
Ability to work constructively as part of a team, understanding council roles & responsibilities and own position within these.
Knowledge of the Care Act 2014 and of the Teesswide Safeguarding Adults Board Policies and Procedures and an awareness of Making Safeguarding Personal
Good interpersonal skills
Ability to work constructively as part of a team, understanding council roles & responsibilities and own position within these.
Ability to work autonomously and to make decisions regarding referral outcomes
Interested Please Apply
