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Our Public Sector Client based in Middlesbrough requires a Customer Care Coordinator to join their busy Live Well Centre.
The role is for 3 months initially, with a potential opportunity to extend.
The post is due to run to the end of February 2025.
The hourly rate is £13.26 per hour. The hours of work are varied and can include early evenings and weekends, this is due to the Live Well Centre's opening hours. All rotated hours are locked in with at least a weeks' notice.
The centre covers a wide range of services, support & advise on the following topics:
Domestic Abuse, Homelessness, Substance Abuse, Early Years and Best starts in Life, covering Nutrition. Wellness and wellbeing in the form of a dedicated Gymnasium with fully trained fitness Instructors. Mental Health and Suicide prevention teams are available as well as Public Sector Health Teams.
The purpose of the role is to:
Working within The Live Well Centre, this is a reception-based role that receives, records and resolves business and client contacts on the phone, face-to-face and online - playing a key role in delivering the Council's Customer Charter and supporting the operational management of The Live Well Centre. As part of the wider Public Health South Tees team, the post holder will provide excellent customer service to the diverse range of people who utilise The Live Well Centre, to support their health, wellbeing and professional needs.
Duties and Responsibilities:
1. As the first point of contact for all Live Well Centre customers - acting as an ambassador for the centre and maintaining a consistent focus on the needs of each customer through a person-centred approach. This will include some weekend and out-of-hours support on a rota' d basis.
2. Undertake call handling duties in a friendly, professional and efficient manner, recording contacts as appropriate, and acting-on a wide range of requests that may require: liaison with the wide range of services and professionals at The Live Well Centre; information processing and/or client screening and triage.
3. Welcome customers to The Live Well Centre and support them to access services and information that best support their needs, recognizing that some of these needs may be multiple and complex in nature.
4. Contribute to an ethos of 'making every contact count', undertaking relevant training as appropriate to support brief intervention and referral into a wide range of support services.
5. Provide support to the operational management of The Live Well Centre, working alongside The Live Well Manager, in ensuring that booking requirements are met in a timely and professional manner and that relevant building checks and processes are adhered to, in order to ensure that the centre operates safely, effectively and efficiently.
6. Maintain a working knowledge of the Council and related public services to advise/direct customer enquiries. Support The Live Well team in maintaining an up-to-date record of local services and organisation's that best meet local wellbeing needs.
7. Working under the direction of The Live Well Management team in delivering-on the Centre's marketing and communication plan, which will include: uploading content on social and digital platforms; attending and coordinating materials for promotional events
8. Work constructively as part of a team; understanding council roles and responsibilities and own position within these; and attending and participating in relevant meetings and training that supports both role and team development.
9. Provide guidance and mentorship for apprentices in a similar role.
10. Provide resilience and add-capabilities to other community-based Council buildings, as appropriate, through provision of cover and support as needed.
The successful candidate will require:
NVQ Level 2 or equivalent in Customer Care
Good numeracy/literacy Skills
Experience of working in a customer facing role.
Please apply with our CV in the first instance to
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
