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Technical Print Machine Field Service Engineer | Milton Keynes | Full Time | Competitive salary + overtime opportunities
Join a Growing Industry Leader in Print Finishing and Packaging Solutions!
Established in 2001, Encore Machinery has built a stellar reputation as the sole UK importer of cutting-edge print finishing and packaging machinery. Known for their unwavering commitment to quality and technical excellence, they are proud to deliver top-tier products and unparalleled customer support.
As part of their continued growth, they're looking for a Technical Print Machine Service Engineer to join their dynamic and welcoming technical support team. This role offers a fantastic opportunity to work with advanced technologies, grow your skills, and make a meaningful impact in a company that values innovation and customer satisfaction.
You'll work with industry-leading machinery, gain exposure to exciting projects across the UK and Europe, and enjoy the support of a collaborative and experienced team. We're passionate about fostering a positive and growth-oriented workplace.
If you're a skilled, customer-focused problem solver with a passion for technology and technical excellence, Encore Machinery would love to hear from you!
Are you the right person for the job?
Education & Experience:
- Relevant technical qualifications (mechanical/electrical).
- Prior experience in the print or packaging sector (preferred).
Skills & Competencies:
- Exceptional diagnostic and troubleshooting skills for mechanical and electrical systems.
- Ability to read and interpret electrical and mechanical schematics.
- Strong communication skills to effectively engage with customers and colleagues.
- Self-motivated with the ability to work independently.
- Full, clean driving licence (ability to tow a trailer is a bonus).
Desirable Skills:
- Hands-on experience with print finishing and packaging machinery.
- Familiarity with network-based remote support and software troubleshooting.
- Ability to stay calm and resolve technical issues under pressure while maintaining a customer-first approach.
What will your role look like?
- Provide remote and onsite technical support for our print finishing and packaging machinery ranges.
- Conduct machinery demonstrations, installations, and customer training sessions.
- Diagnose and resolve mechanical, electrical, and software faults, minimising downtime.
- Build and maintain strong customer relationships, delivering exceptional customer service at every step.
- Collaborate with overseas manufacturers to implement technical solutions.
- Support the sales team at trade shows, customer events, and other promotional activities.
- Maintain and manage vehicle parts stock, ensuring maximum first-time fixes.
What can you expect in return?
- Fully equipped company van for business + private use
- Generous leave: 23 days annual leave (including three reserved for Christmas shutdown) + bank holidays
- Continuous development: Access to educational courses to enhance your skills
- Expense coverage: Overtime, overnight allowances, and reimbursement for business expenses
- Pension scheme for long-term financial security
- Work with cutting-edge machinery and innovative technologies
- Grow your skills through hands-on learning and tailored development opportunities
- Be part of a supportive and friendly team that values your contributions
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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