Service Desk Analyst

Summer Browning Associates

Posted 7 hours ago, valid for 15 days

Milton Keynes, Buckinghamshire MK93GA, England

£35 per day

Full Time

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Sonic Summary

We are currently seeking a Service Desk Analyst to work in the Public Sector in Milton Keynes.
The ideal candidate must hold active SC clearance and have a proven background in Service Desk operations.
Candidates should have experience in 1st Line Support, incident triage, and resolution, as well as knowledge of Microsoft operating systems and applications.
Experience supporting EUC and 2nd line teams is also required, along with a working knowledge of remote working technologies.
The position offers a competitive salary, and candidates should have at least 2 years of relevant experience.

We are currently seeking a Service Desk Analyst to work in the Public Sector.

Location: Milton Keynes

Essential Skills:

The ideal candidate will hold active SC clearance and a proven background in Service Desk operations, with the following skills/experience:

Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs.
Experience in supporting EUC and 2nd line teams
Experience in incident triage and resolution.
Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO.
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Service Desk Analyst SC Cleared Hybrid