IT Service Manager

Jumar Solutions

Posted 2 days ago, valid for 15 days

Milton Keynes, Buckinghamshire MK10 9QA

£60,000 - £72,000 per annum

Full Time

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Sonic Summary

We are seeking an IT Service Manager for a 9-month hybrid contract in Milton Keynes with a competitive day rate outside IR35.
Candidates must have a minimum of 5 years of experience in an IT Service Management environment and possess Active SC clearance.
Key responsibilities include ensuring service delivery quality, managing customer service, governance, SLAs/OLAs, and operational management.
The ideal candidate should be ITIL Expert (V3) or ITIL Managing Professional (V4) qualified and proficient in Microsoft Productivity Tools.
Experience in government or defense sectors, as well as knowledge of ServiceNow and other service management tools, is desirable.

We are currently seeking an IT Service Manager to work with our Public Sector client. Excellent day rate Outside IR35Location: Hybrid – Milton Keynes 9 month contractThe ideal candidates will have a proven Service management background with Active SC clearance with the following skillsets/experience:The purpose of the Service Management Capability (SMC) is to ensure the quality, effectiveness and efficiency of service delivery within the portfolio; this is achieved through monitoring performance and leveraging best practices. The SMC should always act in the best interests of the client and the customer, positioning as an escalation point and being accountable for ensuring smooth, consistent service delivery.

Customer service management
Service management
Governance
SLA/OLA management
Risk management
Resource management
Operational management
Incident management
Problem management
ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified
5+ Years working within an IT Service Management environment
Knowledge of SLAs/OLAs/Contracts and their relationships
Working use of Microsoft Productivity Tools - Excel, Word, PowerPoint etc
Experience of managing complex stakeholder groups with differing requirements and priorities
Ability to deliver and continually improve high quality management information and reports, including delivery to senior stakeholders
Knowledge of ServiceNow and other Service Management toolsets

Desirable:

Experience of working within Government, ideally with a background in Defence, National Security, or with the FCDO
Experience of Process definition, administration, measurement, management and audit, namely on ISO9K, 20K & 27K
Experience working within a matrix environment

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