- Account Management: Nurture relationships with existing clients, serving as the main point of contact for inquiries and sales opportunities.
- Sales Growth: Identify upselling and cross-selling opportunities within your assigned client portfolio, promoting the full range of services.
- Sales Targets: Meet or exceed monthly and quarterly sales targets through effective customer interactions, deal negotiations, and closing sales.
- Customer Service Excellence: Provide timely responses to inquiries and support requests, ensuring high levels of customer satisfaction and retention.
- CRM Management: Maintain accurate and up-to-date records of all sales activities and customer interactions in the CRM system.
- Reporting: Provide regular sales reports and forecasts to the Sales Manager, highlighting key activities and pipeline developments.
- Collaboration: Work closely with internal teams, including technical support, product, and marketing, to ensure a seamless customer experience.
- Product Knowledge: Maintain a deep understanding of products to effectively communicate their benefits and address technical queries.
- Strong communication and interpersonal skills, with the ability to build rapport and manage relationships over the phone or via email.
- Results-oriented with a proven track record of meeting or exceeding sales targets.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Excellent negotiation and problem-solving skills.
- Proactive and self-motivated approach to identifying and pursuing sales opportunities.
- Proficiency in CRM software, preferably ConnectWise.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems.
- Proven experience in sales, account management, or customer service roles, ideally within the telecommunications or IT services industry.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Professional development and training opportunities.
- Supportive and collaborative work environment.
- Free parking.
- Christmas shutdown.
- 25 days holiday, plus public holidays, with the option to earn additional holidays after 3 years of service (maximum of 5 days).
- Opportunity to participate in social and charity events.
- Flexible working environment.