Project Manager/Co-ordinator

Project Manager/CoordinatorMilton KeynesPermanentSalary £40-45k

Are you a Project Manager/Project Coordinator looking to play a key role in delivering exceptional customer service?

Do you enjoy collaborating with the Sales, Technical, and Operations teams?If this is the case then this role may be just what you are looking for!!

Responsibilities and Duties

• Customer Liaison - Working with customers to ensure their specific requirements are understood properly and met quickly and efficiently with first class customer service. You will need to have experience in understanding drawings.
• Sales Liaison - Working with the sales team to take over responsibility for orders won, to finalise details and seeing them right through to completion. Attention to detail is very important
• Delivery Liaison - Working with production, logistics and customer site teams to achieve accurate delivery of goods on time and in full.

Key Competencies

• Customer Service - Having a passion for delighting the customer by maintaining a close relationship with them, in particular your site contacts, through regular and quality communication and meetings.
• Time & Task Management - The ability to plan and control how you manage your time and tasks to accomplish your goals
• Effective Communication - Being able to express ideas and views, clearly and concisely either verbally or written form, in a professional manner.
• Microsoft Office - An in-depth knowledge of how to use Microsoft office, not limited to Excel, Outlook and Word.
• Project Management - An understanding of the mechanics of project management and best practices .
• Product knowledge - Gain an in-depth understanding of the product range and its specific details including the different scenarios and options available, what situations it’s used in and certification required. Having a good practical knowledge of construction methods would be a great advantage.
• Product Sales - Understand how to upsell products on jobs handed over, where these is potential to offer optional extras.
• Industry Knowledge - Understand the industry we work in, the different entities we deal with and are important, including industry standards.
• Fire Certification - An overview of fire certification and why it’s important. Previous experience of this would be beneficial.
• Procurement - An understanding of the importance of procuring right and an excellent relationship with suppliers, working closely with our Procurement Manager to ensure we are maximising profit on all projects.