Head of Credit & AR

Head of Credit Control & ARLocation: Milton Keynes (Hybrid Working)Salary: £80,000 per annum + Bonus & BenefitsSector: Financial Services

We are seeking an accomplished credit professional to lead and transform the credit management function for our financial services client. This senior position requires a commercially astute individual with strong leadership capabilities to enhance cash flow performance while maintaining robust risk controls across their commercial portfolio.

Credit Risk Strategy & Governance

• Develop and implement comprehensive credit policies aligned with business objectives
• Establish risk-based customer credit limits and payment terms
• Monitor portfolio performance indicators and implement early intervention protocols
• Manage relationships with credit reference agencies and insurance providers

Receivables Management

• Oversee the end-to-end collections process for a complex receivables portfolio
• Implement targeted initiatives to improve Days Sales Outstanding (DSO) metrics
• Drive digital transformation of collections processes through automation
• Resolve escalated billing disputes and payment discrepancies

Team Leadership

• Recruit, develop and mentor a high-performing credit control team
• Establish clear performance metrics and service level agreements
• Foster cross-functional collaboration with Commercial and Finance teams
• Ensure compliance with FCA regulations and internal controls

Management Reporting

• Prepare board-level reports on debt ageing and cash flow forecasting
• Conduct detailed portfolio risk analysis and stress testing
• Present strategic recommendations to executive committee

Essential Criteria

• Minimum of 8 years' experience in credit management within financial services
• Proven track record in B2B credit control and receivables management
• Comprehensive understanding of credit risk assessment frameworks
• Experience implementing process improvements in credit operations

Technical Competencies

• Advanced analysis and reporting skills
• Working knowledge of UK financial services regulation
• Proficiency with credit management systems (e.g., Experian, Equifax)

Leadership Attributes

• Strong people management and development skills
• Excellent stakeholder engagement abilities
• Commercial acumen with balanced risk judgement
• Outstanding communication and presentation skills

• Genuine opportunity to shape credit strategy
• Platform to modernise credit operations through technology
• Competitive remuneration package
• Career development prospects
• Flexible hybrid working model from their state of the art Milton Keynes offices