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Role Overview:
We are looking for dynamic and customer-focused individuals to join our team as Customer Care Advisor. The ideal candidates possess excellent communication skills, and have a strong desire to provide outstanding service. As a Customer Care Advisor, you will be the first point of contact for our customers, assisting with enquiries, resolving issues, ensuring a seamless customer experience and taking customer orders
Key Responsibilities:
- Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
- Process orders, returns, and exchanges accurately and promptly.
- Maintain up-to-date knowledge of our product offerings and promotions.
- Collaborate with other departments to ensure customer needs are met.
- Assist in developing and implementing customer service policies and procedures.
- Contribute to a positive team environment and uphold our values and standards.
Requirements:
- Previous experience in a customer service, advisory or a retail or telesales role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first attitude.
- Proficiency with Microsoft Office Suite.
- Ability to multi-task and manage time effectively in a fast-paced environment.
What We Offer:
- Hybrid Working.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and friendly work environment.
- Employee discounts
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
