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Job Title: Customer Service Advisor
Salary: £26,000 to £27,000
Location: Central Milton Keynes
Benefits include: Hybrid working, Monday to Friday and flexible benefits scheme
Do you have a passion for delivering excellent customer service?
We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic team.
In this role you will be the first point of contact in providing support and information, to a varied audience using multi-channel communication methods.
Our client offers development opportunities and a comprehensive training programme in order to support team members in delivering a high quality and exceptional customer experience.
Key Responsibilities for a Customer Service Advisor:
- Managing high volume inbound calls
- Take responsibility for resolving enquiries within SLA’s
- Make outbound telephone calls to contact individuals in relation to outstanding matters or documentation
- Manage busy inbox, responding to enquires quickly and efficiently
Essential Skills for a Customer Service Advisor:
- Exceptional customer service skills
- Demonstrable experience of dealing with a high volume of inbound calls
- Ability to quickly build rapport with customers
- Strong time management skills and the experience of working to deadlines.
Benefits for a Customer Service Advisor:
- Annual leave starting at 24 days
- Flexible hours and hybrid working
- Pension scheme
- Training & development options
- Flexible benefits scheme
If you feel you can be a good fit for this role, then please apply here.
