Customer Service Advisor

Customer Service Advisor

12-month temporary contract

£12.00 per hour

Hours of work: Monday - Friday 08.30 - 17.00

Start Date - 3rd March

Fulltime, Onsite

We are recruiting for a Customer Service Advisor to work for our innovative and global client based in Milton Keynes.

Due to a 6 week training period, candidates who have any holidays booked in the next 6 weeks cannot be considered.

Job purpose: Customer Service Advisor

To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer and Retailer requests are responded to and actioned ensuring customers are fully informed and have been guided through their contract.

Responsibilities: Customer Service Advisor

• Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.
• Responding to queries in respect of the company's products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the company.
• Record all queries and action points on the relevant department customer contact system.
• Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
• Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience.
• Prioritise and organise workload to ensure completed within service level agreement.
• Taking ownership and working within guidelines to resolve customers' and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate.
• Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption.
• Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets
• Being proactive in supporting the team in identifying new processes and department improvements. To help shape the company through supporting new system implementations to enhance our customer experience
• To play an active part in creating a customer centric culture.
• Be an active member across all customer operations area, assisting our customer journey.

Skills / Experience: Customer Service Administrator

• Proven customer service experience.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and negotiation skills (written and oral) letter/email writing including accurate English grammar.
• Ability to multi-task, prioritise and manage time effectively while maintaining strong attention to detail.
• To be computer literate with various packages such as Word, Excel and Cofico/SAP.
• Comfortable working with targets.
• Patience and ability to manage stress.
• Problem-solving skills.
• Experience within a Contact Centre environment, desired but not essential.
• Ability to work under pressure.
• Ability to work without supervision.
• Excellent Time Management Skills.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
• Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
• Relevant experience in an administration role.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.

For information on other roles, we have available please call for further details.