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Hours: 35 hours, Mon-Fri - Hybrid working available after training
Do you have a passion for delivering excellent customer service?
We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and supportive team.
As a Customer Service Advisor, you will be the first point of contact in providing support and information, to a varied audience using multi-channel communication methods.
This is a great company and a much sought after place to work in Milton Keynes. Our client offers development opportunities and a comprehensive training programme to support team members in delivering a high quality and exceptional customer experience.
Benefits for a Customer Service Advisor:
- Annual leave starting at 24 days
- Flexible hours and hybrid working
- Pension scheme
- Training & development options
- Flexible benefits scheme
Key Responsibilities for a Customer Service Advisor:
- Managing high volume multichannel enquiries including phone, email and live chat from query to resolution.
- Taking ownership and responsibility for resolving enquiries and improving the customer experience.
- Make outbound telephone calls to contact individuals in relation to outstanding matters or documentation
- Manage a busy inbox, responding to enquiries quickly and efficiently
Essential Skills for a Customer Service Advisor:
- Exceptional customer service skills
- Proven experience of dealing with a high volume of inbound calls
If you have the required experience and are looking for an opportunity within a company that will add value to you and offer you development, then please apply now!
