Customer Service Advisor

Job Title: Temporary Customer Service Advisor - Financial Services

Location: TongwellContract Type: Temporary - Long TermSalary: £12 per hour rising to £13.85 after training period

Office Based Role!

The Company:A leading provider in the financial services industry, committed to offering reliable and high-quality products to their customers. We are looking for a dedicated and customer-focused individual to join their team as a Customer Service Advisor on a temporary basis. If you are passionate about providing outstanding service and are keen to make a real difference, we would love to hear from you.

Key Responsibilities:As a Customer Service Advisor, your primary focus will be to deliver exceptional service to all customers, acting as an "information and administration provider." Your duties will include:

• Ensuring all customer queries are responded to promptly and effectively.
• Providing clear and accurate guidance to customers regarding their finance contracts.
• Taking ownership of customer inquiries, ensuring each query is fully addressed and customers are informed of any necessary actions.
• Maintaining a high level of customer satisfaction to foster loyalty and trust in the company.
• Delivering accurate and timely administrative support to internal teams as required.
• Ensuring customers understand their contracts and any associated terms and conditions.
• Keeping up to date with the company’s financial products and services to provide accurate and helpful advice.

Ideal Candidate:We are looking for someone who demonstrates:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong attention to detail and ability to work in a fast-paced environment.
• A customer-centric mindset and a passion for delivering top-notch service.
• Ability to handle customer queries with professionalism and care, ensuring a positive experience every time.
• A proactive approach and the ability to guide customers through their financial products in an easy-to-understand manner.

Requirements:

• Previous experience in customer service, ideally in the financial services sector (not essential but beneficial).
• A good understanding of financial products and services (training will be provided).
• Strong problem-solving abilities and an empathetic approach to customer needs.

Why Join This Company:

• A supportive and friendly working environment.
• Opportunity to work with an established financial services company.
• Full training and ongoing support provided.

If you are enthusiastic about helping customers and ensuring they receive the best possible service, apply today!

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.