Customer Service Agent

Hamilton Barnes

Posted 2 days ago, valid for 4 hours

Milton Keynes, Buckinghamshire MK3 7LX

£1 - £33,000 per annum

Full Time

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Sonic Summary

The ideal candidate will be proactive in solving issues and enjoy communicating with people.
Responsibilities include managing Service Desk tickets, monitoring ticket statuses, and escalating issues as necessary.
Candidates should have experience working in a high-pressure environment and be able to advocate for customers effectively.
This role requires a shift pattern covering 7 days a week with hours from 6am to 6am across three shifts.
The position offers a salary of up to £33,000 per annum and requires relevant experience in customer service or support roles.

Theidealcandidatelovestalkingtopeopleandproactivelysolvingissues.Youwillberesponsibleforquicklyresolvingissuesandprovidingresolutions.Theidealcandidatewillalsohaveexperienceworkinginahighpressureenvironment.

Jobdescription:

AssistinmanagementofServiceDesktickets:

Firstpointofcontactforcustomerqueriesbyphoneorviaticketsystem.
Activelymonitoranyticketsbeingsentinternallyandexternallyanddirectthemtotherightteamtosupport.
Escalateinatimelymannerwhenticketsareagingand/orrequirepromptaction.
Advocateforcustomerinraisinganyissuesbeingfacedandescalatingaccordingly.

Customerfilemanagementandadministrativefollow-up:

Updateregularlycustomerinformationinthedifferentsystemsused
Supportcustomertrainingregardingnewprocesses,policiesandtools

Internal&TeamSupport

Raiseawarenesswhengapsinprocessarebeingfound,orchangesneedtobemadeinlinewiththegrowthofthebusiness.
Assistwithinternalreportingregardingticketvolumesandtypesofticketsbeingraised.
BuildagoodrelationshipwiththeOperationalteamsandwiderteamswithinthebusinessinordertoprovideaseamlessservicetothecustomer.
Beanadvocatewheninternalteamsarenotfollowingprocessandraiseaccordingly.
Assistingatheringinformationfromsiteteamsinordertosupportcustomerreporting.
Responsibleforraisingcustomercommunicationsaroundincidentsandmaintenances.

THISROLEISBASEDONSITENEARBLETCHLEY-5xDaysaweek.

THISROLEWILLBEONASHIFTPATTERN:6am-2pm/2pm-10pm/10pm-6amcovering7days.

Thisroleispayingupto33,000perannum.

Ifthissoundslikeagoodfitforyou,pleaseapplybelow!

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

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