- Good all-round customer service and administrative skills are required, to include good attention to detail
- Organisational skills, ability to problem solve whilst under pressure
- Processing orders for customers, taking information, dealing with enquiries via phone and email
- Use of web chat to assist customers in a timely fashion
- Dealing with enquires, providing quotations, answering questions relating to the products and services
- Process credits, refunds, with the ability to process invoices in a timely manner
- Updating the CRM system with information, dealing with any amendments
- Delivering high levels of customer service, with a helpful and proactive approach
- Able to multitask, pick up new products and information quickly and at ease
Customer Service Assistant
Milton Keynes, Buckinghamshire MK13 0AT, England
![Salary](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmoney.051dde9b.png&w=48&q=75)
£24,000 - £25,000 per annum
Full Time
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Sonic Summary
- The Customer Service Assistant position is based in Milton Keynes and offers a salary between £24,000 and £25,000 per annum.
- The role requires good all-round customer service and administrative skills with a focus on attention to detail and organizational abilities.
- Candidates should ideally have experience in processing orders and handling customer inquiries via phone, email, and web chat.
- The position involves working 37.5 hours per week from Tuesday to Saturday, with Saturday work being done from home.
- Applicants should be able to multitask and quickly adapt to new products and information.