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An opportunity has arisen for a friendly and motivated Customer Service Representative to deliver outstanding service and support growth within the business. If you enjoy solving problems, building relationships, and working in a fast-paced environment, this could be the perfect role for you!
What You'll Do:
- Be the main point of contact for customer queries, handling them by phone and email.
- Ensure orders are processed correctly and pricing is accurate.
- Resolve any supply or delivery issues to keep our targets on track.
- Collaborate with sales teams to manage customer accounts and ensure smooth communication.
- Track and resolve customer complaints in a timely manner.
- Work towards team goals and contribute to continuous improvement.
What They're Looking For:
- Previous experience in customer service, ideally in a busy environment.
- Strong communication skills, both verbal and written.
- Problem-solving skills with the ability to work independently.
- Comfortable working with computer systems (intermediate level).
- A team player who enjoys building relationships at all levels.
Nice-to-Haves:
- Experience in a manufacturing or similar industry.
- Knowledge of SAP or CRM systems.
Why You’ll Love Working Here:
- A supportive and collaborative work environment.
- Opportunities to grow and develop your career.
- Competitive salary and benefits.
Company Benefits:
- Salary up to £27,000 plus a 15% annual bonus.
- Pension scheme matched up to 8%
- Discounted Gym Membership
Ready to make an impact and be part of a growing team? Apply today!
