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Our global client is seeking an experienced Customer Support Advisor to join their friendly team on a permanent basis. The Customer support advisor will be to deliver excellent customer service, with a focus on effective responsive customer service while handling inbound calls and emails.
Key Responsibilities:
- The Customer Support Advisor will respond to customer calls and emails with an emphasis on inbound customer queries.
- Log calls and update customers with ETA’s/completion of the call.
- Communicate with customers about their repair calls - advising of any delays/ job status
- Supporting resolution of customer complaints, quickly and patiently to achieve 'best in class’ customer experience.
Key Skills and Experience:
- Excellent telephone manner, able to remain calm under pressure
- Previous experience in an inbound customer service role
- The Ideal Customer Support Advisor will be methodical and organised
- Able to manage time and work under pressure to tight deadlines
Benefits include:
- Contributory Pension
- Life assurance
- 25 days annual leave plus bank holidays
- Employee Assistance Programme
- Seasonal Flu Voucher
- Staff Perks & Savings Scheme
- Free Parking
About Us:
FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.
