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Insight Employment are seeking a friendly and professional Part-TimeCustomer Support Advisor to join a dedicated customer service team for a client of ours in Bletchley.
This is a great opportunity to join a fun and friendly team for a family-run business with over 14 years’ industry experience.
The Role: -
As a Customer Support Advisor, you will be responsible for providing excellent customer service, handling customer enquiries and resolving issues efficiently. You will play a key role in ensuring that their customers have a positive experience and receive timely support with any queries or concerns.
Primary Duties and Responsibilities: -
- Provide telephone and email-based support to customers.
- Provide industry-leading levels of support to all customers at all times.
- Assist with tracking and finding parcels.
- Make telephone calls to customers.
- Provide feedback to the relevant teams to enhance products and services for clients.
- Create FAQ's and customer help documentation (in support of the website).
- Provide support for an affiliate programme.
- Handle claims and problem solve any issues.
- Deal with any queries with customer orders.
- Manage product returns.
- Process product repair.
- Respond to customer feedback.
- Ensure compliance with Health and Safety, Environmental and Data Protection policies.
Essential Skills Required: -
- Strong multitasking abilities with excellent organisational skills.
- Detail-oriented with a strong sense of urgency.
- Strong administrative and analytical skills.
- Excellent customer service skills.
- Great communication skills, both written and verbal.
- Ability to handle customer complaints in a smooth and professional manner.
Shift/Hours: -
Monday - Friday 09:00-17:30 & two Saturdays per month - 08:00-13:00
Rates: -
Between £11.50-£12.00 per hour depending on experience
If this sounds like your next career move, please submit your up-to-date CV.
Unfortunately, due to the high number of responses we receive it is not always possible to respond to every application. If you do not hear back from us within 7 days, please assume that you have been unsuccessful on this occasion. We will however retain your details on file and may contact you should another suitable vacancy arise.
