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A small friendly family business is seeking an experienced Customer Service/Sales Administrator.
Annual salary between £26K - £28K dependent upon experience.
Working hours - Monday to Friday - 35 hours per week.
Your primary responsibility will be to deliver excellent customer service to all customers, ensuring their needs are met efficiently and effectively.
Key Duties and Responsibilities:
- Customer Service
- Directly interact with customers in person, by phone, or email.
- Provide quotations on all products and services.
- Process orders promptly and accurately.
- Handle payments and maintain an up-to-date cashbook.
- Address customer queries and resolve complaints swiftly.
- Manage all email enquiries.
- Social Media
- Oversee the business’s social media platforms.
- Respond to customer queries appropriately.
- Resolve any customer complaints quickly.
- Other Duties
- Regularly file invoices.
- Perform any other duties within your capability as required.
Key Attributes, Qualifications, Qualities and Experience Required:
- Previous experience in customer service or sales.
- Strong attention to detail.
- Effective communication skills.
- Ability to empathise and connect with customers.
- A desire to help others and achieve conflict resolution.
If you feel you have the skills and experience for this role, then please apply online or contact Wendy on .
