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About the role…
ENB are supporting a client based in Milton Keynes who is recruiting for a Service Advisor to join their service team. This is a great opportunity for somebody who is looking to press forward in their career with genuine career progression opportunities.
Day to day, you will be responsible for delivering the highest level of customer experience, managing the flow of information between the workshop and the customer.
As a Service Advisor, you will make each customer feel valued and provide the highest level of after sales customer care dealing with customers face to face and via the telephone.
A day in the life of a Service Advisor here…
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer.
- Establish understanding and an agreement with the customer of work required and agree time frames.
- You will liaise with the workshop to determine vehicle completion times and relay any information.
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
- Regularly update the customer with progress on their vehicle.
- Process payments and issue invoices for customers.
- Supporting with handling complaints in line with company policy.
- Ensure handover and administration of customer vehicles are completed to a high standard.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
What do you need?
- Prior dealership experience within a service advisor position
- Exceptional time management and customer service skills
- Be able to communicate with the customer via telephone, email and face to face
- Full UK driving license
Salary - £30k per annum + bonus (up to £40k per annum)
Full time, permanent
Monday - Friday 8am - 6pm and 1 in 3 Saturdays (8:30am - 12:30pm)
