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We are recruiting for a Service Support Advisor based in Milton Keynes on a full time, permanent basis. The hours are Monday to Friday, 8:30am - 5pm and paying a salary £25,200. You will be required to work one Saturday per month (which is paid at overtime).
This role offers hybrid working (3 days in office, 2 days from home) after training/induction period, as well as amazing benefits. The successful candidate will be delivering excellent customer service to customers, while handling inbound calls and responding to emails. As an advisor within the Service Support Team, you will be liaising with Account Coordinators, Service Call Planners and Service Technicians. You will also collaborate with internal colleagues within other departments.
Duties:
- Handling inbound customer calls efficiently
- Managing an inbox and responding to emails
- Logging calls and updating customers on their repair calls - advising them of any delays/ job status
- Providing pricing upon requests
- Investigating and resolving customer complaints, quickly and patiently
- Supporting Business Development Managers with ad hoc admin tasks when required
- Producing customer quotations and parts orders
- Tracking warehouse orders to coordinate delivery with technician schedules
- Uploading documents onto the CRM system and maintaining accurate customer information
Benefits include Hybrid working (3 days in the office), Contributory Pension, Life assurance, 25 days annual leave plus bank holidays, Employee Assistance Programme, Seasonal Flu Voucher, Staff Savings Scheme, Free on-site Parking, Free Tea and Coffee, Dress Down Days, and Staff Events.
If you have experience working in a busy customer-facing office and can work under pressure, with excellent attention to detail, then we would love to tell you more about this exciting company and opportunity.
Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
