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Income Officer - 12-Month Fixed-Term ContractLocation: Hertfordshire, Oxfordshire, and BuckinghamshireSalary: Up to £38,000 per annum + 0.45p per mile mileage reimbursementHours: Full-time, 37.5 hours per weekHybrid Working: Flexible working model, with 2-3 days per week working from home
We are delighted to partner with one of the UK’s leading providers of newly built affordable housing to recruit an Income Officer on a 12-month fixed-term basis.
This is a fantastic opportunity to join a dynamic team dedicated to supporting tenants and managing rent accounts effectively, ensuring the organisation continues to deliver exceptional service to its communities.
Key Responsibilities:
- Proactively manage income collection for various tenure types within a designated patch while providing outstanding customer care.
- Communicate with customers via phone and email regarding rent accounts and arrears.
- Negotiate payment arrangements and manage rent arrears cases effectively.
- Collaborate with the Financial Wellbeing Team to support tenants in sustaining their tenancies.
- Provide expert advice on welfare benefits, Universal Credit, Housing Benefit, and liaise with agencies like CAB.
- Prepare and present casework for court hearings, representing the organisation as required.
- Work closely with managing agents and local authorities to ensure a consistent and efficient service.
- Maintain up-to-date knowledge of legislative and regulatory requirements related to income collection and arrears recovery.
Requirements:
- Proven experience as an Income Officer or in debt recovery roles.
- Strong understanding of arrears recovery, welfare benefits, and court procedures.
- Excellent communication and negotiation skills.
- A full valid UK driving licence and access to a vehicle suitable for business use.
Why Join?
- Competitive salary and benefits package.
- Flexible hybrid working approach.
- Mileage allowance at 0.45p per mile.
- The chance to make a real difference within a leading housing organisation.
If you’re a skilled and compassionate professional looking for your next challenge, we’d love to hear from you.
