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Digital Customer Engagement Supervisor

Mixxos Group
Posted 3 days ago, valid for 17 days
Location

Milton Keynes, Buckinghamshire MK93GA, England

Salary

£36,500 per annum

Contract type

Full Time

Retirement Plan

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Sonic Summary

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  • The Digital Customer Engagement Supervisor position offers a salary of £36,500 on a 12-month fixed-term contract based in Milton Keynes.
  • The role requires a proactive team leader with experience in managing a team and optimizing customer engagement through a multi-channel inquiry service.
  • Key responsibilities include leading team development, maintaining digital solutions, and utilizing data insights to enhance user support.
  • Candidates should possess strong people management skills and relevant experience in communications, marketing, or similar fields.
  • The position comes with a generous benefits package, including hybrid working options, training opportunities, and various employee perks.

Job Title: Digital Customer Engagement Supervisor
Salary: £36,500 - 12 month Fixed Term Contract
Location: Milton Keynes

We have a fantastic opportunity for a proactive team leader with expertise in delivering a high-quality customer experience by optimising  the self-service experience. 

As Digital Customer Engagement Supervisor, you will have experience of managing a team, engagement with a multi-channel inquiry service, be instrumental in adding value to the service delivery and have the ability to make independent decisions.  This highly rewarding role will give you the opportunity to make a real difference to the customer journey, streamline support services and assist in the development of the team.

In the role of Digital Customer Engagement Supervisor, you will be rewarded with an excellent benefits package, hybrid working and prestigious workplace.

Key responsibilities for a Digital Customer Engagement Supervisor

  • Lead and develop team members to build skills in creating, maintaining, and enhancing company digital solutions to ensure a top-tier inquiry service
  • Motivate and train team members, manage resources effectively, and plan to support a seamless customer service experience across all communication channels
  • Oversee updates and maintenance of the training portal, ensuring resources are current and valuable for team use
  • Utilise data insights to evaluate team performance, identify efficiency opportunities, and drive innovations that enhance user support and streamline processes
  • Provide clear, regular updates on team and project status to stakeholders, ensuring transparency and accountability

Essential skills for a Digital Customer Engagement Supervisor

  • Strong people manager
  • Demonstrable track record in content creation & reviewing digital content
  • Training and presentation skills
  • Strong self and team motivator with proven ability to meet project deadlines
  • Relevant experience in communications, marketing, public relations, journalism or other media professions
     

Benefits for a Digital Customer Engagement Supervisor

  • Training and development opportunities
  • Hybrid working arrangements
  • A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plan
     

Apply now in a few quick clicks

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