Engineer Scheduler

Our client is looking to recruit an Engineer Scheduler.

You will be responsible for

• Scheduling of day-to-day work activities for a team of Field Engineers
• Scheduling activities for other field teams to cover absence and sickness
• Generate and maintain the field schedule for the field team
• Managing Engineer's Holidays, sickness,
• Support the welfare of the field team members under the guidance of the Customer Service Manager and Field Manager
• Report on field activities to the Service Manager where required
• Liaise with the Technical Support Manager and the Field Managers regarding field activities
• Advise on training requirements for field team members and more.

Job SummaryWe are seeking a highly organised and detail-oriented Scheduler to join our team. The Scheduler will be responsible for coordinating and managing schedules to ensure efficient operations within the organisation. This role requires a strong understanding of supply chain systems and the ability to anticipate needs and potential issues, thereby ensuring seamless workflow.

Background

The Professional Services Retail Implementation Team work into a major UK High Street retailer and are responsible for the warehousing, configuration, logistics and installation of IT / POS hardware across their estate in the UK, Ireland and Western Europe. The engineer scheduler is a key role within the team and, working with the engineer manager and wider operations team, is responsible for ensuring all engineer requests are resourced and communicated.

The ideal candidate will need be confident in their approach, be able to manage multiple requests and be reactive in their approach to provide the correct engineering resource to meet the demands of all live IT/EPOS projects. Good verbal and written skills are essential and the ability to communicate at a variety of levels. Strong excel and Outlook skills are also a prerequisite. A Retail IT background and exposure to inputting information into online web based database systems would also be beneficial. Training will be provided for bespoke systems used by the team.

Purpose of Job Role

• To be the interface between the engineering team and the account Project teams reporting into the Engineering manager.
• To assume day-to-day responsibility for ensuring the timely and effective resourcing of engineers across all Retail Implementation (RIT) projects.
• To report back to the customer, project managers and professional services team regarding bookings, resource availability and issues.
• Establish and maintain good working relationships with the engineering team both internally and across 3rd Party Suppliers, building partnerships that help ensure that the maximum benefit is gained from their skills, knowledge and experience.
• Reporting on engineer utilisation, costs, and other reports as requested.
• Administration and auditing of engineer sign offs and scale verification reports.

Day to Day Responsibilities

• Ensuring resource meets the project requests with the right skill set and location.
• Managing the day-to-day schedule of work
• Reporting back to PM’s of issues or delays
• Running utilisation and other engineering reports as required.
• Speaking to the engineers on a daily basis to ensure there well being and understanding of the day’s work.
• Measuring working hours and ensuring working time directive is adhered to.
• Arranging of flights / ferries and hotels where required.
• Arranging engineer collections and pick ups for installations
• Keeping FESO (bespoke online scheduling system) and the Schedule accurate and issuing on a daily basis.
• Flexing resource in and out of the team with 3rd party suppliers at very short notice
• Helping resolve financial queries on visits from PMs and the Finance team
• Dealing with issues highlighted on previous visits and arranging revisits where required.
• Arrange for training of new engineers and monitoring the skill set of existing engineers
• Monitoring rollout plans, chase for time sheets & signoffs.