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IBA Technician
Key Responsibilities:
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Develop positive relationships with the Business Units, Suppliers & Markets
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Behave with all clients (both internal and external) fairly and ethically
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Assist with reviewing and processing of IBA payment requests
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Handle and maintain own portfolio of Insurers.
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Forward IBA settlements to cashiers within agreed timeframe
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Resolve queries promptly and efficiently, in a courteous and efficient manner consistent with agreed Service Level timeframes
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Ensures cash identification and matching tasks are completed in a timely manner
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Assist with the reconciliation of accounts to markets and clients, as the need arises
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Ensure Notice of Cancellation letters received directly from insurers are forwarded to relevant departments, so that they can action, as appropriate
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Promptly bring to the attention of management any issues that may have a detrimental effect on the department or Company as a whole
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Ensure up to date records are maintained at all times on the Company systems for the department and that information is appropriately filed
Skills & Attributes:
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Customer focused
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Strong written and face to face interpersonal skills
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Attention to detail with ability to produce accurate documentation and to file documents appropriately
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Ability to work optimally within a team
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Focus on achieving results
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Proficient IT skills, including but not limited to Microsoft Word, Excel
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Ability to communicate optimally, both verbally and in writing, with internal and external team members
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Able to undertake and demonstrate competence in technical training, as the need arises by the industry regulator
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Experience not crucial, training will be given. However, preference will be given to applicants who have some experience of working within IBA.
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It will be an advantage if the applicant has an understanding of processes and procedures within the insurance market
Professional Qualifications
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GCSE’s (or equivalent) including Maths and English crucial (to Grade C)
