Quality Assurance Executive

Quality Assurance ExecutiveLocation: Milton Keynes, Buckinghamshire Salary: £24,000 - £26,000Job Type: Full-Time | Permanent | Office-Based

Consegna Talent is delighted to support the expansion of a well-established mortgage brokerage in Buckinghamshire. With over 15 years of expertise in specialist mortgage products, this firm is recognised as a leading name in the UK’s financial services market. Due to internal progression, they are now seeking a Quality Assurance Executive to join their team.

About the Role

As a Quality Assurance Executive, you will play a key role in supporting the firm’s Compliance function by conducting regular mortgage file reviews, ensuring all necessary documentation is in place.

You will also be responsible for call monitoring, identifying any areas of concern, and working closely with staff to resolve issues. Reporting to Senior Management, you will assist in maintaining accurate compliance records and help uphold regulatory standards.

Additionally, the role includes administrative duties such as Anti-Money Laundering (AML) checks and handling incoming calls when required. Responsibilities may evolve in line with changes to the compliance framework.

Key Responsibilities

• Conduct thorough file reviews in line with company procedures

• Maintain accurate records of file checks using designated checklists

• Carry out call monitoring in accordance with company policy

• Record call monitoring scores, feedback, and MI reports

• Work with team members to rectify any compliance issues

• Highlight any compliance concerns to Senior Management

• Assist with enhancing compliance processes to improve efficiency

• Support general office administration tasks

• Handle incoming calls when required

• Conduct AML checks, referring to the AML officer where necessary

• Compile and report on Management Information (MI) spreadsheets

  What We’re Looking For

• Financial services experience (highly desirable)

• Prior experience in Quality Assurance, Compliance, or a similar role

• Knowledge of property finance and mortgage products

• Strong attention to detail and problem-solving skills

• A professional and customer-focused approach

  If you're looking for your next step and feel you would be suitable, please contact Jay Garratt at Consegna Talent or submit your application here.