HR Operations Manager

Role: HR Operations Manager

Sector: Public Sector

Duration: FTC Until July 2026

Location: Hybrid - 1-2 days a month onsite

Salary: £45,000 - £54,000 p/a dependant on experience

Sellick Partnership are currently recruiting for an experienced HR Operations Manager to join our public sector client on a fixed term contract until July 2026. This role is offered on a hybrid basis with 1 to 2 days a month onsite.

The HR Operations Manager will be able to lead the HR support and administrative teams, focusing on delivering a colleague-centric service, offering support and guidance to all colleagues. The appointment HR Operations Manager will work alongside the Advisory and Recruitment operations managers, to provide people support services, optimising team performance and driving service efficiency and effectiveness through process development and best practice

The duties of the HR Operations Manager include:

• Leading, managing and developing team managers to build and retain a highly engaged skilled and capable team to meet business needs
• Managing day-to-day services, ensuring key business targets, SLAs and KPIs are met
• Ensuring legal and technical compliance obligations are adhered to
• Manging workload allocations, capacity planning to ensure that customers are responded to efficiently and effectively via their preferred channel of communication
• Addressing and supporting resource challenges, minimising absence and attrition where possible
• Ensuring that teams are skilled, and developed, to undertake the core attributes of their role
• Collaborating with the Operational Enablement team to ensure end to end process documentation is regularly reviewed
• Collaborating with the broader People Hub teams stakeholders to support the ongoing development of efficient HR process, systems, and resources that enable and support colleague and manager self-service
• Support the senior leadership team to embed a high trust, continuous improvement culture, focused on improving our services and ways of working for both our teams and out colleagues
• Contributing to regular evaluation and development of service standards and delivery
• Partnering with internal and external stakeholders to foster broader organisational learning and business acumen
• Supporting the ongoing review, development and implementation of core HR systems, processes and operational change projects
• Acting as a point of escalation, using initiative and experience in dealing with complex issues, interpreting and applying procedures and guidelines to achieve the desired outcome
• Ensuring feedback is regularly gathered regarding service delivery to improve processes and services
• Developing, producing and analysing data and performance MI that supports data-driven decision making and service efficiency and effectiveness

The HR Operations Manager will ideally have:

• CIPD Level 5 qualified or equivalent, or qualified by experience
• Experience in leading and managing operational team in a HR Shared Service environment
• Experience within a public sector organisation
• Experience in performance management, resource planning and processes and service optimisation

How to apply for the HR Operations Manager:

Our client is hoping to have the HR Operations Manager in the role as soon as possible, therefore if you believe your experience meets the criteria above, please contact Charlotte Broomfield by Friday 8th November at 9am by calling the Derby office for Sellick Partnership or by submitted your CV directly.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.