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Who are we?
nLighten are a leading edge data centre platform in Europe, combining today's top-level performance with tomorrow's sustainability needs. We currently operate over 30 data centres across Europe and are continuing to grow.
Job Summary
We’re seeking a technically minded individual to join our support and provisioning team at our Milton Keynes Data Centre as a 2nd/3rd Line Support Agent.
We’re looking for an individual that enjoys problem solving and is happy to be part of a team providing support to customers and teams located across our other European Data Centre’s.
Key Tasks:
- To respond and fix reported incidents with given SLAs.
- Deployment of new bare metal / Dedicated Servers with Linux and Windows Operating Systems.
- Management of In-house virtualization platforms and services.
- Managing the provisioning process for new customer orders.
- Supporting the sales team and customers with enquiries.
- Support technical projects.
- Participation in infrastructure installation projects.
- Providing on-call support (rota’d).
Required Qualifications/experience:
- Working in cross functional Groups.
- Good English skills.
- Experience with Linux/UNIX command line.
- Experience with Windows Server.
- Good problem-solving skills.
- Good communication skills.
- A full UK driving licence and your own transportation is required.
- Previous experience within the workings of a data centre would be an advantage.
Welcomed Qualifications/experience:
- Additional spoken languages would be an advantage (French, Dutch, German, Spanish etc)
- Experience with Virtualization technologies such as Proxmox
- Computer Networking Skills or experience with be an advantage
