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Job Description: 2nd Line Support Engineer
Location: Milton Keynes (Full-time Onsite)
Industry: IT Services Consultancy
Salary: 35,000 per annum (DOE)
Industry: IT Services Consultancy
About the Role
We are seeking a dedicated and skilled 2nd Line Support Engineer to join our dynamic team in Milton Keynes. As part of our IT Services Consultancy, you will play a crucial role in providing advanced technical support to our clients, ensuring seamless IT operations and excellent customer service. This onsite role demands a proactive problem-solver who thrives in a fast-paced environment and has a passion for technology.
Key Responsibilities
- Incident Management:
- Respond to escalated issues from 1st Line Support, ensuring timely resolution and minimal downtime.
- Troubleshoot and resolve hardware, software, and network issues.
- Customer Support:
- Provide professional, friendly, and efficient service to clients at all times.
- Work closely with clients to identify and resolve recurring technical issues.
- System Administration:
- Perform maintenance and upgrades on client systems, including servers, workstations, and network equipment.
- Manage and support Active Directory, Office 365, and other enterprise applications.
- Documentation and Reporting:
- Maintain detailed records of incidents and service requests in the ticketing system.
- Create and update technical documentation for internal use and client reference.
- Collaboration:
- Liaise with 3rd Line Support and other teams to escalate and resolve complex technical challenges.
- Assist in mentoring and knowledge sharing with 1st Line Support staff.
Key Requirements
- Technical Skills:
- Proficiency in troubleshooting Windows and macOS environments.
- Strong understanding of networking principles (TCP/IP, DNS, DHCP, VPNs).
- Experience with server environments, including Windows Server 2016/2019, Active Directory, and Group Policy.
- Familiarity with cloud platforms, particularly Microsoft 365 and Azure.
- Soft Skills:
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Strong problem-solving mindset and attention to detail.
- Experience and Qualifications:
- Previous experience in a 2nd Line Support or similar role.
- Relevant certifications (e.g., CompTIA Network+, Microsoft MCP/MCSA, ITIL Foundation) are a plus.
- Full UK driving license (preferred).
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
