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- Oversee the full Sales Order Process, from receiving purchase orders to coordinating with internal teams and invoicing customers.
- Generate and maintain Service Contracts, ensuring accurate and timely renewals.
- Assist with Sales Ledger Invoicing and process maintenance contracts and consumable orders, ensuring stock availability and efficient communication with customers.
- Act as the first point of contact for all customer inquiries, providing exceptional service and support.
- Support the Helpdesk Team by logging customer and engineer calls into the system, adhering to SLAs.
- Proven experience in a helpdesk and sales order processing environment.
- Strong organizational skills with the ability to manage multiple tasks.
