Helpdesk Administrator

Parkside Office Professional

Posted 3 days ago, valid for 7 days

Milton Keynes, Buckinghamshire MK10 9QA

Full Time

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Sonic Summary

The Accounts Administrator position is available at a leading tech company, focusing on sales order management and customer inquiries.
Candidates should have proven experience in a helpdesk and sales order processing environment, ideally with knowledge of Sage or similar applications.
The role involves overseeing the sales order process, generating service contracts, and providing exceptional customer service.
The salary for this position is competitive, reflecting the candidate's experience and skills.
A minimum of two years of relevant experience is required to be considered for this role.

Accounts Administrator - Digital TechOur industry leading tech client is looking for an Administrator to provide comprehensive administrative support, particularly in managing sales orders and handling customer inquiries.Key Responsibilities:

Oversee the full Sales Order Process, from receiving purchase orders to coordinating with internal teams and invoicing customers.
Generate and maintain Service Contracts, ensuring accurate and timely renewals.
Assist with Sales Ledger Invoicing and process maintenance contracts and consumable orders, ensuring stock availability and efficient communication with customers.
Act as the first point of contact for all customer inquiries, providing exceptional service and support.
Support the Helpdesk Team by logging customer and engineer calls into the system, adhering to SLAs.

Requirements:

Proven experience in a helpdesk and sales order processing environment.
Experience working with Sage or similar applications.
Strong organizational skills with the ability to manage multiple tasks.

This is a great opportunity to join a leading tech company and play a pivotal role in customer support and administrative coordination. Apply now!

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