Back to searchSC IT 2nd Line Analyst
Click Digital
Posted 15 hours ago, valid for a month
Milton Keynes, Buckinghamshire MK93GA, England
£17.87 per hour
Part Time
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Sonic Summary
- We are looking for a Security Cleared (Minimum SC) 1st/2nd Line Analyst to join our Second Line Service Desk team in Milton Keynes.
- This position involves supporting a 24/7 x 365 service with rotating shifts covering 7am to 7pm.
- The Analyst will be responsible for incident investigation and resolution, request fulfillment, and assisting with problem investigations.
- Additional duties include generating support documentation and providing technical coaching while ensuring compliance with agreed standards.
- Candidates should have a minimum of 2 years of experience in a similar role, with a competitive salary offered based on experience.
The Analyst will provide technical support and service delivery to the customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.
