- Record, evaluate, authorise, prioritise, plan, test, implement, document, and review all changes.
- Assess changes for risk and impact.
- Collaborate with auditors to ensure accurate management of changes.
- Lead the Change Advisory Board (CAB) to approve and authorise changes.
- Maintain a Forward Schedule of Change and resolve any scheduling conflicts.
- Monitor compliance with established Change Management processes.
- Work closely with stakeholders and technical teams.
- Negotiate suitable change windows with business units.
- Formal ITILv3/4 certification(s).
- Proven practical experience in operational Change Management.
- Strong interpersonal, communication, and negotiation skills.
- A professional and customer-focused approach.
- Ability to work both independently and collaboratively.
- A flexible and team-oriented mindset.