SonicJobs Logo
Login
Left arrow iconBack to search

IT Support Analyst - Hybrid working

Equation Recruitment
Posted 3 days ago, valid for 11 hours
Location

Milton Keynes, Buckinghamshire MK3 5AE

Contract type

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • Equation Recruitment is seeking an IT Support Analyst for a financial services provider in Milton Keynes.
  • The role involves managing IT support tickets, troubleshooting issues, and supporting IT process improvements for a team of 65 users.
  • Candidates should have experience in a service desk or IT support role, with a salary of up to £30,000 offered.
  • This position requires strong communication skills and the ability to manage multiple projects, with a preference for candidates with experience in financial services or IT qualifications.
  • The role offers hybrid working options, a bonus scheme, private medical insurance, and opportunities for professional development.

Are you a tech-savvy problem solver who thrives in a fast-paced environment?

Equation Recruitment is proud to be recruiting on behalf of a dynamic and growing financial services provider for a brand-new IT Support Analyst position based in Milton Keynes. This is your chance to be part of a supportive, high-energy team making a real impact in the world of specialist lending.

?? The Opportunity This is more than just a helpdesk role. You’ll be:

  • Managing and resolving IT support tickets for a team of 65 users

  • Troubleshooting issues within bespoke internal systems used by brokers

  • Supporting small-scale projects and IT process improvements

  • Liaising with an outsourced IT provider to ensure seamless resolution of complex queries

  • Driving efficiency and proactively escalating aged tickets

?? Location & Working Hours

  • Hybrid working: Mondays and Thursdays from the Milton Keynes office; the rest remote

  • Full-time: Monday to Friday, 9am to 5pm

?? Benefits

  • Bonus scheme (up to 10%)

  • Private medical insurance (Vitality)

  • Life insurance (4x salary)

  • 23 days holiday + bank holidays + 2 Christmas days

  • Pension, wellbeing support & professional development

�? About You You could be a perfect fit if you:

  • Have experience in a service desk, IT support or helpdesk role

  • Are confident troubleshooting and resolving technical issues

  • Stay organised and calm under pressure

  • Are a strong communicator who can manage multiple mini-projects and tech queries

You might also have:

  • Worked with outsourced IT providers

  • Experience in financial services or similar regulated sectors

  • IT qualifications (CompTIA, ITIL, etc.)

Why This Role? This is a newly created position within a collaborative team of 5, offering the chance to truly make the role your own. You’ll join a company that values innovation, celebrates progress, and provides clear pathways for career development.

Ready to take your IT support career to the next level?

Apply now! Equation Recruitment will support you throughout the recruitment process, from application to interview preparation and offer negotiations.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.