IT SYSTEMS PROCESS ANALYST

JOB TITLE: IT SYSTEMS PROCESS ANALYST

SALARY: £35,000

HOURS OF EMPLOYMENT: 9am - 5:30 pm Monday to Friday

BENEFITS: Excellent Additional Benefits

Our client is an ambitious organisation on the cusp of significant growth, offering an exciting opportunity for a full-time, permanent Systems Process Analyst. This pivotal role focuses on enhancing process efficiency and system effectiveness across the firm’s operations. The ideal candidate will work closely with legal and support teams to optimise workflows, integrate solutions, and enhance our use of legal and business software, with a focus on Intapp products, 3E Mattersphere, and the Microsoft Office 365 stack. You will also support data-driven decision-making through reporting and automation tools like SQL, PowerBI, Power Automate, and Power Apps.

This role will also need to work outside of office hours as and when this is required by your manager for works that cannot be completed during working hours or emergency situations. This is considered as being part of the role and will include weekend working.

KEY RESPONSIBILITIES:

• Collaborate with legal and business services teams to analyse, design, and implement process improvements that enhance operational efficiency.
• Configure, support, and optimise the firm's use of Intapp Time and Intapp Content & Collaboration, ensuring seamless integration across systems and teams.
• Support the firm's case and matter management systems, including 3E MatterSphere, ensuring effective use and integration with other platforms.
• Maintain the firms Word template standardisations & customisation using Visual Basic programming.
• Develop & maintain custom solutions and reports using SQL, PowerBI, Power Automate, and Power Apps to automate processes and improve data reporting capabilities.
• Utilise scripting languages (e.g., PowerShell, Python) to automate repetitive tasks and streamline system operations.
• Provide support for the Microsoft Office 365 stack, including SharePoint, Teams, OneDrive, and related collaboration tools.
• Design and update business process flows using Microsoft Visio or other diagramming tools.
• Work with stakeholders to gather business requirements, translating them into technical specifications and actionable workflows.
• Support the testing, documentation, and deployment of new system features and upgrades.
• Provide user training, technical documentation, and post-deployment support as needed.
• Support the IT Helpdesk resolve daily issues as and when this is required by manager. This may involve you changing your working hours on these ad hoc occasions.

PERSON SPECIFICATION:

• Proven experience with, SharePoint, PowerBI, Power Automate, and Power Apps to build dashboards, automate workflows, and develop custom business applications.
• Strong scripting & programming skills (e.g., PowerShell, Python, VBScript, XML, Visual Basic) for system and process automation.
• Solid working knowledge of other Microsoft Office 365 stack technologies, including Teams, OneDrive, Forms and Outlook.
• Advanced proficiency with Microsoft Office products, including Word, Outlook, Excel and PowerPoint.
• Familiarity in SQL for database querying and reporting.
• Proficient in Microsoft Visio or other process mapping tools.
• Ability to gather and translate business requirements into technical solutions.
• Excellent problem-solving skills, with a keen eye for detail and accuracy
• Strong communication and collaboration skills, capable of working across different business functions.
• Certifications in relevant areas (e.g., Microsoft Power Platform, Intapp, SQL, Azure) are advantageous.
• Flexible working with the ability to change working hours as and when this is required by your manager to support out of office working out of hours or supporting your team.
• Ability to always be pro-active and to work well under pressure in a fast-paced environment.
• Strong communication skills with the ability to explain complex IT concepts to non-technical colleagues.
• Excellent organisational and team working skills.
• A genuine passion for IT
• A conscientious attitude.
• Ability to be assertive with a friendly approach.
• Ability to work unsupervised and on own initiative.

Due to the high volume of applications we receive, we may not be able to respond to every submission immediately. If your skills and experience align with the requirements of this role or any other vacancy we currently have, we will typically reach out to you within 24 - 48 hours of receiving your application. We encourage you to apply for additional opportunities if they match your interests and qualifications.