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EAC are representing a leading IT communications company, based in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team.
As an IT Helpdesk Engineer, you will play a crucial role in ensuring the smooth operation of our IT and communication systems and providing excellent technical support to our clients. This position falls between 1st line and 2nd line support, requiring a mix of troubleshooting skills, customer service, and technical expertise.
- Salary 28,000 - 30,000 (DOE)
- Monday - Friday hours
- Beautiful office & free parking
Key Responsibilities:
- Provide first and second-line technical support to end-users and clients via phone, email, or in-person.
- Diagnose and resolve hardware and software issues, escalating complex problems to senior engineers when necessary.
- Assist with setting up and configuring computer systems, software, and peripherals.
- Install, maintain, and troubleshoot network devices and connections.
- Perform routine system and software updates.
- Maintain accurate records of support requests, resolutions, and equipment inventory.
- Collaborate with the Helpdesk Manager and IT team to improve processes and procedures.
- Ensure excellent customer service and satisfaction by promptly addressing user needs and inquiries.
Qualifications:
- Proven experience in a similar IT helpdesk or technical support role.
- Strong knowledge of Windows operating systems, Microsoft 365 and Azure.
- Good understanding of network protocols, routing, and troubleshooting.
- Familiarity with remote desktop support tools.
- Excellent problem-solving and communication skills.
- Customer-focused with a passion for delivering top-notch support.
- IT certifications (e.g., CompTIA A+, Network+ or similar) are a plus.
- A team player with a willingness to learn and adapt to new technologies.
