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- Promote, develop, and deliver an outstanding customer experience with care and diligence.
- Be the first point of contact for all new agency colleagues, ensuring they are welcomed and have a positive experience.
- Provide new starters with all relevant information about working at the site and expectations as an agency colleague.
- Support and monitor new starters during their first week, checking if additional support is required.
- Monitor general behaviour of agency staff, including health and safety procedures and general work ethic.
- Conduct monthly listening sessions with agency colleagues across all shifts.
- Report on feedback from listening sessions.
- Facilitate surveys of new staff and report on feedback monthly.
- Manage rotas for all agency workers, ensuring all agency colleagues are aware of their schedules.
- Celebrate successes regularly and consistently throughout the year.
- Proactively manage attendance and performance of agency colleagues, including recording conversations, return-to-work discussions, monitoring absences, and recording attendance.
- Arrange backfilling where required.
- Report on attendance and performance to the management team and ACS Account Manager.
- Organise relevant training and support for individuals.
- Manage conflict situations in partnership with the management team and ACS Account Manager.
- Support section managers with giving feedback to staff and having difficult conversations if necessary.
- Assist with operational roles during busy periods.
- Conduct observations and provide feedback to staff.
- Support in the training of agency colleagues where required.
- Ability to prioritise and plan work effectively.
- Ability to produce reports and present information professionally.
- Excellent communication skills with the ability to develop professional working relationships with key stakeholders.
- High level of IT skills with knowledge of Microsoft Excel and Google Sheets.
- Excellent work ethic.
- Flexibility regarding working hours to support all three shifts during the week.
