- Have excellent communication skills, both written and oral.
- Are highly organised, have the ability to multitask and works well under pressure
- Are able to prioritise a workload whilst providing a professional and positive service at all times
- Have strong IT skills and have the ability to learn quickly
- Managing candidate records using Microsoft Office Suite and the Pertemps Internal Candidate Management system
- Liaising with applicants, Armed Forces Careers Officers and Medical Experts - answering queries and assisting candidates throughout the application process
- Discussing medical aspects of candidate’s application forms
- Interacting with colleagues and management team
- Seek guidance on specific cases from management team or medical contacts when directed.
- Interacting with third party providers (e.g. GP practices) as part of the medical records process
- Postal management and scanning of medical records
- Co-ordination of medical assessments
- Answering the phone and responding to candidate queries
- Meeting deadlines and working to specific KPI’s
- Provision of reporting data from internal candidate management system
- Accurate records are kept, correct processes and policies are followed at all times
- Highly focused with prior experience in either a Healthcare or Administration setting.
- You must be an Excellent team player who is good at prioritising your own workload in order to achieve your KPI’s. You must be highly organised and enjoy working to tight deadlines.
- You must have excellent IT and strong written and verbal communication skills.
- Accuracy and excellent attention to detail is imperative.
- Must be aware of how your own performance impacts the overall team performance.
- Builds rapport quickly with colleagues and contributes to a positive team spirit.
- Excellent Customer Service skills - Creating the best possible experience for candidates and the end client.
- Follows all business processes, policies and systems to deliver agreed customer service levels.
- Stays calm under pressure
- Constantly seeks to improve the way processes are run and delivered.