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Job Title: Assessment Officer (Fully Remote)
Company: Optima Plus Recruitment
Location: Fully Remote
Hours: 37 hours per week
Pay Rate: £24 - £25 per hour (Umbrella) / £17.86 per hour (PAYE)
Contract Type: 12 weeks temporary with possible extension.
About Us: Optima Plus Recruitment is a leading recruitment agency dedicated to connecting talented individuals with rewarding employment opportunities. We specialize in matching skilled professionals with reputable organizations across various industries.
Job Description: Are you an experienced Benefits Assessor with a strong understanding of Housing Benefit and Council Tax Reduction? Our client is seeking a dedicated Assessment Officer to join their Revenues & Benefits team on a fully remote basis.
Responsibilities:
- Process applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction, and Local Welfare Assistance efficiently and accurately.
- Resolve customer enquiries via telephone, written correspondence, and online channels.
- Provide welfare assistance advice and signpost customers to relevant support services.
- Ensure customer Council Tax accounts are accurate and resolve any discrepancies affecting financial awards.
- Identify and manage overpayments, ensuring appropriate recovery actions are taken or recommending write-offs where applicable.
Essential Requirements:
- GCSE English and Maths (A – C) or equivalent.
- Experience in assessing Housing Benefit and Council Tax Reduction claims.
- Strong knowledge of Housing Benefit and Council Tax Reduction legislation.
- Experience in using Capita Academy and/or NEC Northgate Revenues & Benefits systems.
- Strong numerical skills with the ability to carry out financial calculations.
- Customer-focused with experience in resolving queries effectively.
- Ability to work independently in a remote environment, ensuring high levels of accuracy and efficiency.
- Flexible and adaptable to changes in a fast-paced work setting.
Benefits:Â
- Fully remote working.
- Competitive hourly pay rate.
- Opportunity to work within a supportive and professional team.
- Potential for contract extension based on performance.
How to Apply: If you meet the above requirements and are interested in this exciting opportunity, please submit your CV along with a cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!
Application Deadline: 14/02/2025
Optima Plus Recruitment is proud to be Disability Confident Accredited and a signatory of the Armed Forces Covenant, demonstrating our commitment to supporting individuals from all backgrounds, including those with disabilities and those who have served in the armed forces.
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