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Wild Recruitment are working with a fantastic employer placed in Milton Keynes working within Customer Service. This company offer a great working environment and many opportunities.
As a Membership Renewals Advisor you will be responsible for chasing outstanding membership fees. To contribute towards maintaining our client's reputation for excellence by providing a first-class, multi-channel enquiry service, and accurate and 'right first time' information to all enquirers & ensure service level standards are delivered.
Type: Temporary role initially for 3-months, but could be extended with the possibility of permanent
Pay: 14.48 per hour
Hours: Monday - Friday 35 hours a week, 9am to 5pm core hours, but there could be times where hours might fall between 7am to 7pm, due to business requirements
Role:
- Manage payment collections from UK and international members.
- Ensure timely payments and resolve payment-related queries efficiently.
- Maintain professionalism and courtesy in all member interactions while ensuring adherence to payment deadlines.
- Tailor communication strategies for UK and international members, considering different time zones.
- Ensure all email correspondence is accurate, professional, and aligns with the organisation's branding and communication standards.
Experience:
- Exceptional customer service skills and experience within a phone-based role.
- Good IT skills
- Organisational, planning, and administrative skills
- Able to work in a fast-paced environment.
Our client values who you are and how you approach challenges more than a simple list of qualifications. If you believe you would be a great fit for this role, we encourage you to apply here.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
