Orders and Operations Coordinator

I am recruiting for a small and fun team within a business that provide a range of well-known household, high-end products across the globe. We are specifically looking for an Orders and Operations Coordinator to join their team on a temp to perm basis in their Milton Keynes based office.

Chances in this company don't arise too often and this one is live because of the company creating a new and growing team in the UK to handle all of their operations between the USA, Asia and everything between.

Within this company you would be joining a small team to assist with managing orders and specifically coordinating and overseeing the movement of their goods around the world and to a point that orders are leaving their centres in Asia.

Ideally you are going to need good administration skills and experience for a role like this, you will need proven order processing/order management experience; and ideally if you've got experience of Import/Export and the movement of international goods, that would be very advantageous.

On top of the experience above, this person needs to be a natural problem solver and we can only really consider people that have good Excel skills - i.e. be able to work with pivot tables and basic level formula's.

There is a very positive atmosphere in this team and company, with fantastic benefits including free coffee machine, healthy snacks, themed lunch events, free gym membership as well as free seasonal stock for staff multiple times a year.

The company's offices are based in central Milton Keynes, there is subsidised parking on site at a cheaper rate for employees - Although the company do operate on a hybrid basis, meaning you'd only need to be on-site 2 days a week and will be working 3 days remotely per week, working Monday to Friday.

Due to the nature of the role though, you'd be working 37.5 hours a week and Monday to Friday, standard hours could be 9am to 5pm for example, but due to their international customers there may be times when critical orders or peak periods mean working an 8am to 4pm or 10am to 6pm might be required, so flexibility here is a must.

This is a temporary position to start, with the role expected to go permanent after 5 months.

The permanent role will be paying a salary of £30k to £33k plus the numerous benefits on offer and whilst temping you'll be earning the hourly equivalent to this, on a weekly basis.

What to expect day-to-day:

• Leads in systems setups for new partners, channels, ship-to's, etc.
• Enter and maintain all orders, contracts, and PO information; provide seamless communication with Sales and Demand Planning as orders are written
• Provide accounts with order confirmations, product data including UPC list, product specs, product copy, product images/digital assets
• Anticipates and pro-actively works through needs of accounts in a timely manner: Communicate with partners on PO issues, respond to and address PO/shipping communications, collect management approvals for order processes where necessary
• Work cross functionally with Merchandising, Demand Planning, Costing, Logistics, customer, and warehouse teams as needed to research and resolve projects
• Develop an expertise in specific aspects of the customer's business as assigned
• Evaluate reports daily and monitor orders, research missing pairs, update ship dates, remove holds when needed, update pricing, and validate orders
• Manage end-to-end partner sample requests such as market samples, ad samples, ecommerce samples
• Monitor shipments and escalate or resolve delays
• Provide post-ship services around claims and/or relevant reimbursements/credits

What do we need from you:

• You will need previous experience in an order management focussed role and ideally some form of experience in a role that included import/export functions or the movement of international goods/orders.
• Any experience on a system such as SAP would be beneficial, but full training is provided.
• Proficiency on Excel is essential.
• Ability to communicate well and work within a team.
• Strong and clear telephone manner.
• Strong attention to detail.
• A very positive and can-do attitude.

Please do not hesitate to call and speak to Bobby on 01442-531-161, we are recruiting for this position immediately and looking to book in interviews with a view to starting with this company right away.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.