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Daimler Truck UK Limited – Aftersales Dealer Development Manager
Location: Field Based - South
Salary: Competitive, DOE + Benefits + Car allowance
Contract: Full-time, permanent
DEKRA is the world’s leading vehicle testing and inspections organisation, with over 47,000 employees in more than 60 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management.
The role
DEKRA have an exciting opportunity for an Aftersales Dealer Development Manager to join the Daimler Truck UK Limited aftersales improvement programme.
You will be responsible for providing aftersales coaching to the DTUK network, delivering expertise in aftersales process delivery and management in line with DTUK service processes.
This is a key role working with one of our major clients and as such you will be required to influence change at all levels within the business in support of delivering the programme aims, objectives, key performance improvement measures and desired return on investment.
Key duties and responsibilities
- Regular liaison with DTUK Project Manager, DEKRA project manager and other stakeholders
- Recognise, report and resolve on process shortfalls, departmental concerns and management shortfalls
- Support the DTUK Project Manager in the achievement of project outcomes
- Create realistic and achievable implementation plans
- Coach Dealer Management in their role in the new way of working
- Coach Supervisors, Technicians and workshop support staff in their new roles
- Support the effective use of integrated DMS and manufacturer systems
- Enthusiastically support the delivery of sustained process and behavioural change
Skills, knowledge and qualifications
- Experience of performance management
- Assertive and communicative approach
- Strong knowledge and experience of workshop daily operations and aftersales process
- High degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the project
- An automotive aftersales background
- Familiar with DMS system
- Knowledgeable in change management methodologies
- Able to train and coach dealer staff and management to change their process and ways of working
- Have the ability to rapidly build personal relationships
- Able to create engagement and commitment
- An analytical approach and be an advocate of best practice
- A consultative and assertive approach to coaching and change management
- High degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the project
Customer service and teamwork
- To provide professional and effective services to internal and / or external customers, to meet customer expectations.
- To communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships, responding to and progressing issues and queries to a successful conclusion at the earliest time.
- To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
- To work as part of a team to achieve the departmental standards.
- To work together with other departments within DEKRA Automotive to identify any process improvements and improve standards, efficiency and profitability.
- Demonstrate a personal commitment to DEKRA Automotive Environmental & Quality Management System.
- Apply DEKRA Automotive and where appropriate, the Group and / or the Customers Quality and Environment Policies and Procedures.
Development
Development in this varied role could extend to taking on more responsibility within DEKRA and its aftersales team. Development within the company in this or other roles will be dependent on the commercial needs of the business and the personal ability and drive of the job holder.
This job description describes the principal purpose and main elements of the job. It is a guide to the nature and main duties of the job as they exist currently, but it is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today!
No agencies please.
