Daimler Truck UK Limited - Aftersales Dealer Development Manager

Location: Field Based - South
Salary: Competitive, DOE + Benefits + Car allowance
Contract: Full-time, permanent

DEKRA is the world's leading vehicle testing and inspections organisation, with over 47,000 employees in more than 60 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management.

The role

DEKRA have an exciting opportunity for an Aftersales Dealer Development Manager to join the Daimler Truck UK Limited aftersales improvement programme.

You will be responsible for providing aftersales coaching to the DTUK network, delivering expertise in aftersales process delivery and management in line with DTUK service processes.

This is a key role working with one of our major clients and as such you will be required to influence change at all levels within the business in support of delivering the programme aims, objectives, key performance improvement measures and desired return on investment.

Key duties and responsibilities

Regular liaison with DTUK Project Manager, DEKRA project manager and other stakeholders
Recognise, report and resolve on process shortfalls, departmental concerns and management shortfalls
Support the DTUK Project Manager in the achievement of project outcomes
Create realistic and achievable implementation plans
Coach Dealer Management in their role in the new way of working
Coach Supervisors, Technicians and workshop support staff in their new roles
Support the effective use of integrated DMS and manufacturer systems
Enthusiastically support the delivery of sustained process and behavioural change

Skills, knowledge and qualifications

Experience of performance management
Assertive and communicative approach
Strong knowledge and experience of workshop daily operations and aftersales process
High degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the project
An automotive aftersales background
Familiar with DMS system
Knowledgeable in change management methodologies
Able to train and coach dealer staff and management to change their process and ways of working
Have the ability to rapidly build personal relationships
Able to create engagement and commitment
An analytical approach and be an advocate of best practice
A consultative and assertive approach to coaching and change management
High degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the project

Customer service and teamwork

To provide professional and effective services to internal and / or external customers, to meet customer expectations.
To communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships, responding to and progressing issues and queries to a successful conclusion at the earliest time.
To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.
To work as part of a team to achieve the departmental standards.
To work together with other departments within DEKRA Automotive to identify any process improvements and improve standards, efficiency and profitability.
Demonstrate a personal commitment to DEKRA Automotive Environmental & Quality Management System.
Apply DEKRA Automotive and where appropriate, the Group and / or the Customers Quality and Environment Policies and Procedures.

Development

Development in this varied role could extend to taking on more responsibility within DEKRA and its aftersales team. Development within the company in this or other roles will be dependent on the commercial needs of the business and the personal ability and drive of the job holder.

This job description describes the principal purpose and main elements of the job. It is a guide to the nature and main duties of the job as they exist currently, but it is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.

If you feel you have the necessary skills and experience to be successful in this role click on APPLY today!

No agencies please.