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Join a prestigious company whose products are trusted by top retail and manufacturing giants worldwide. As a crucial member of the Service team, reporting to the Service Director, your role will be instrumental in the seamless operation and expansion of the service business. Your expertise will ensure the delivery of exceptional service to a diverse range of stakeholders, including UK-based customers and service operations.
Due to the requirements of this role, experience with SAP is essential.
Key Responsibilities:
- Administering spare parts and generating quotations in SAP.
- Handling spare part order requests from customers and engineers.
- Managing phone calls from internal and external customers.
- Placing spares orders with suppliers and maintaining minimum stock levels.
- Invoicing service orders and resolving invoice queries.
- Uploading invoices and documents to customer online portals.
- Generating daily reports to rectify orders in error queues.
- Producing weekly revenue reports for the Service Director.
- Managing key account monthly invoicing and asset lists.
- Creating ad hoc customer reports.
Person Specification:
- Strong customer focus with excellent customer service experience.
- Effective oral and written communication skills.
- Confident problem solver with multitasking abilities.
- Experience in a performance-managed environment, meeting SLA's and KPI's.
- Ability to work well under pressure.
This role promises career progression and continuous professional development. The companys supportive culture is evidenced by numerous employees who have advanced within the business or enjoyed long-term retention.
This is an office-based position with working hours from Monday to Friday, 08:30 - 17:30. Bank holidays are required to be worked but can be taken as annual leave. A comprehensive list of benefits will be discussed during the telephone interview stage.
Key Responsibilities:
- Administering spare parts and generating quotations in SAP.
- Handling spare part order requests from customers and engineers.
- Managing phone calls from internal and external customers.
- Placing spares orders with suppliers and maintaining minimum stock levels.
- Invoicing service orders and resolving invoice queries.
- Uploading invoices and documents to customer online portals.
- Generating daily reports to rectify orders in error queues.
- Producing weekly revenue reports for the Service Director.
- Managing key account monthly invoicing and asset lists.
- Creating ad hoc customer reports.
Person Specification:
- Strong customer focus with excellent customer service experience.
- Effective oral and written communication skills.
- Confident problem solver with multitasking abilities.
- Experience in a performance-managed environment, meeting SLA's and KPI's.
- Ability to work well under pressure.
This role promises career progression and continuous professional development. The companys supportive culture is evidenced by numerous employees who have advanced within the business or enjoyed long-term retention.
This is an office-based position with working hours from Monday to Friday, 08:30 - 17:30. Bank holidays are required to be worked but can be taken as annual leave. A comprehensive list of benefits will be discussed during the telephone interview stage.
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