Are you dedicated to enhancing customer satisfaction?

Are you someone who hits things head on, picks up the phone and easily communicates to all relevant parties?

Not afraid of challenges? If so, this role could be your next challenge.

I am currently recruiting for a well-known company in Milton Keynes, who are looking for a passionate and proactive Internal Service Manager. You will be responsible for supporting the field service managers, manage engineer's workload and escalate any issues to suppliers when needed.

Key Duties include:

Working with the Field Service Manager making sure all aspects of installs and trials are carried out correctly
Provide technical support to customers and the wider internal teams
Support and schedule engineers
Check the correct equipment is on site previous to installation
Reporting
Liaise with suppliers and manage any issues with lead times
Gather all warranty information and process accordingly
Process customer spare parts orders
Regular check in with engineers and customers
To be able to liaise with the Internal Sales Manager and Head of Servicing

Skills & Experience:

Worked within a scheduling role previously is a must
Able to work collaboratively with the rest of the team
Can demonstrate a proactive approach with customers
Manage their workload efficiently and in a timely manner
Strong analytical skills
Can work under pressure
Has a good understanding of technical aspects of the role, so having similar industry experience helps

Benefits:

Salary - 48,000 to 50,000 depending on experience
Annual company bonus
25 Days holiday plus bank holiday
Private Health care
Life Assurance
Pension Scheme
Company benefits with discounts and a well-being hub

If you are passionate about providing exceptional service to clients, engineers and suppliers and have the skills listed above, we would love to hear from you. Apply now to be considered!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.