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- Provide core administrative support to ensure efficient daily operations.
- Assist with organising social care and volunteer support for families.
- Oversee record-keeping, database management (CRM & SharePoint), and maintain accurate systems.
- Support the recruitment and coordination of volunteers.
- Assist with marketing, PR, and fundraising administration.
- Take meeting notes, prepare agendas, and provide general admin support.
- Prepare timely reports and maintain accurate financial records (using Xero & Excel).
- Support income and expenditure tracking alongside key team members.
- Ensure data management and deadlines for media/marketing initiatives are met.
- Work closely with the internal team and external stakeholders to maintain effective communication.
- Represent the charity professionally when liaising with funders, supporters, and partner organisations.
- Support relationship-building with other charities and agencies to promote joint working.
- Contribute to a positive, inclusive, and supportive team culture.
- Attend team meetings and actively participate in discussions and planning.
- Support key fundraising events and help engage external networks in the charity’s mission.
- Adhere to health and safety regulations and undertake relevant training.
- Strong administrative and organisational skills.
- Experience using CRM databases and Microsoft Office (SharePoint knowledge desirable).
- Good communication skills and ability to liaise with stakeholders at all levels.
- Ability to work independently and as part of a team.
- Passionate about the charity sector and supporting vulnerable communities.
