Rental Reservations Executive

Rental Reservations Executive

We are seeking a highly organised and proactive candidate to join our team well established clients expanding team based in Milton Keynes.

In this role, you will manage vehicle bookings, support sales leads, coordinate logistics, and ensure effective communication with third-party suppliers.
Key Responsibilities:

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  Manage vehicle bookings and reservations using the central reservations system, ensuring accurate processing and timely updates.
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  Provide support with sales leads and customer inquiries related to vehicle reservations and availability.
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  Utilise the booking platform to process logistics movements for customers and rental locations, coordinating with third-party suppliers to ensure smooth operations.
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  Keep vehicle information up-to-date for rental sites and manage vehicle downtime, ensuring the availability of the correct vehicles for customer needs.
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  Proactively identify and plan vehicle selection for new customers and locations, in collaboration with the rental managers to align with customer and location requirements.
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  Liaise with customers and the Insurance Manager to manage Motor Insurance Database exceptions, ensuring vehicles are insured, meet legislative requirements, and are compliant with customer needs.
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  Handle customer-facing processes such as invoicing, credit approvals, customer resolutions, and complaints in line with company policies and service levels.
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  Work towards reducing risk by managing vehicle downtime, ensuring compliance with insurance and legislative requirements, and maintaining service levels to quality standards.

Qualifications & Skills:

• Previous experience in customer service or administrative roles within the automotive industry (desirable).
• Proven experience in managing multiple stakeholders and customer-facing processes.
• Familiarity with managing CRM systems and handling customer inquiries, invoicing, and complaints.
• Strong communication skills, with the ability to collaborate across teams and third-party suppliers.
• Excellent organisational and planning abilities to manage multiple tasks and meet deadlines.

This role is a temporary contract reviewed every 3 months
Flexi schedule for part time and full time opportunity
Working days and hours are Monday - Friday (Hybrid work option available)
Located Milton Keynes
13.37 per hour

If you are detail-oriented, proactive, and passionate about the automotive industry, we'd love to hear from you!