Volunteering & Community Assistant

We're looking for a Volunteering & Community Assistant to join our team. You'll be confident learning how to use different IT systems and delivering work on time. You’ll have good communication skills and enjoy supporting people with admin tasks.  

Diversifying our audiences and workforce is really important to us and we value lived experience and character. If you’re excited about this role but don’t meet every requirement in the job description, we encourage you to apply anyway if you have other experience and skills which are transferable. You may be just the right candidate for this or other roles. 

Interviews: 25 November 2024.  Invitations to interview will be sent week commencing 11th November. 

Reporting to the Senior Volunteering and Community Officer (part time role), this is a ‘desk job’, but you'll get to work in some of the most beautiful settings at a very exciting time for our places, with great people!  

The South Somerset portfolio has four main properties – Barrington Court, Lytes Cary Manor, Montacute House and Tintinhull Garden as well as a wider countryside estate. Our places are in fairly remote places, so you'll need your own transport to get to them.  You’ll be working across the portfolio supporting colleagues across all our teams. 

We are a busy portfolio with over 288,000 visitors across our properties each year.  This is a very exciting time for us as Barrington Court and Montacute House both have major restoration projects about to start. Our teams are committed and passionate about delivering excellence every day and ensuring our visitors have a memorable visit. With over 300 volunteers across all teams, we work together as one, supporting each other to achieve a great level of success. 

You'll work across departments to help deliver the Volunteering and Community plan and respond to agreed priorities, providing administrative, communications and event support.  

You’ll be working in collaboration with colleagues across all our discipline areas, such as programming, curation, gardens, estates and visitor experience. Helping to provide volunteers, volunteer managers, partners and communities with a quality and consistent experience. Supporting the team to develop an inclusive culture and embedding the ‘Welcome Everyone’ Value. 

 We'd love to hear from you if you have; 

• Knowledge and practical experience of IT systems e.g Microsoft Office and client relationship management systems. This is essential, as is the confidence to learn new systems. 

• Great organisational skills to deliver tasks on time, with good attention to detail and an understanding of why great customer service matters. 

• Good communication and team-working skills. 

• An understanding of the differences between staff and volunteers and enthusiastic about the benefits of volunteering and community engagement 

• A flexible approach and positive attitude towards change 

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.